Malaysia’s peak shipping season has arrived. With 11.11 sales in full swing, and 12.12 and Christmas close behind, express carriers are heading into one of the busiest stretches of their year.
For FedEx Malaysia, the build-up was already visible in the numbers. Total shipment volumes across its network rose from September to October 2026, said managing director Woon Tien Long, reflecting a broad pickup in shipping activity ahead of the year-end campaigns.
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Shipment Volumes Climb Ahead of 11.11 and 12.12
The trend follows a familiar pattern. In 2025, the company recorded higher e-commerce-related shipment volumes between September and November as businesses and consumers prepared for the year-end shopping season.
Based on that history, FedEx expects shipping activity to keep rising through the peak shipping season as this year’s major campaigns get underway. Much of that demand comes from businesses looking to reach customers in other markets, not just at home.
Platform campaigns such as the Lazada 11.11 Sale 2026 are drawing shoppers across the country. Every one of those orders still has to be picked up, sorted and delivered.
Planning for the Peak Shipping Season Starts Months Early
“Preparing for this busy period begins months in advance,” Woon said.
The company draws on historical shipment patterns, customer trends and predictive analytics to forecast demand and plan its operating capacity. On the ground, that planning covers:
- Additional manpower to handle higher volumes
- Adjusted work schedules and shift coverage
- Enough sorting capacity to process more parcels
- Air and ground transportation resources lined up in advance
Teams across pickup, sorting, transportation and delivery also coordinate shipment flows closely, adjusting as demand shifts through the season.
How Technology Keeps Parcels Moving
Technology and automation are doing much of the heavy lifting. FedEx uses data analytics and operational technologies to optimise shipment processing, while its couriers rely on route optimisation tools to plan more efficient delivery runs.
Customs is a common pinch point when cross-border volumes spike. Digital tools guide customers in providing accurate shipment descriptions and identifying the right tariff codes, which helps reduce delays during customs clearance.
Businesses can also use FedEx’s digital shipping and delivery management tools for greater visibility over their shipments. Recipients, meanwhile, get more flexibility in managing how and when their parcels arrive.
Day-Definite Delivery Through the Peak Shipping Season
All of this is aimed at keeping service commitments intact when the network is under the most strain. FedEx’s day-definite delivery services give customers more certainty over when their shipments are expected to arrive.
“By planning ahead, optimising our operations and coordinating closely across our network, we aim to maintain service reliability,” Woon said, adding that the goal holds “even during the busiest times of the year.”
What It Means for Malaysian Sellers
For local businesses, the year-end campaigns are increasingly an export opportunity as much as a domestic one. FedEx says its network, which spans more than 220 countries and territories, can help Malaysian merchants reach international buyers and fulfil cross-border e-commerce orders.
That ties in with a wider push to get more small businesses selling abroad, including FedEx renewing its MoU with MATRADE to support SME exporters.
For sellers, the practical message is to plan early. Getting shipment details right before dispatch, especially for overseas orders, can be the difference between a smooth delivery and a parcel held up at customs during the peak shipping season.
About FedEx
Federal Express Corporation is one of the world’s largest express transportation companies, delivering to more than 220 countries and territories through a global air-and-ground network. Learn more at fedex.com.
