Malaysian businesses are moving quickly onto cloud platforms, digital payment systems and AI-powered tools. The shift brings speed and efficiency, but it also widens the door to fraud, system intrusions and data breaches. As a result, cyber insurance is becoming part of how companies plan for disruption, not just how they pay for it.
Liberty General Insurance Berhad (Liberty) has now introduced Liberty Global Cyber, a platform that pairs cyber insurance protection with specialist underwriting, risk engineering and claims support. Its flagship product is Liberty Cyber Resolution™.
Why Cyber Insurance Is Moving Up the Agenda
The thinking behind the platform is that a cyber incident is rarely just an IT problem. A breach or ransomware attack can halt operations, corrupt data, trigger claims from customers and dent a company’s reputation, often all at once.
Liberty Cyber Resolution™ is designed around those wider business effects. It addresses operational disruption, data restoration, cyber extortion, third-party liabilities and reputational harm, backed by Liberty’s global financial strength and its experience in specialty risks.
“We recognise that today’s businesses are driven by the rapid growth of technology, and keeping up with the times is essential to staying competitive. However, accelerated digital growth comes with a higher risk, and a single cyber incident can change everything,” said Ang Jiin Tsuey, Chief Specialty Lines Officer, Liberty General Insurance Berhad.
Cover Shaped Around Each Business
David Gallagher, Vice President and Head of Cyber & IT Liability, Professional & Financial Risks, said a payout alone is no longer enough. “As cyber risks continue to evolve, businesses need more than just financial protection. They need the right expertise and support to navigate the challenges that come with an increasingly digital environment,” he said.
Instead of a one-size-fits-all policy, policyholders work directly with a dedicated cyber underwriting team. The underwriters take time to understand each organisation and shape its cyber insurance cover around the specific risks it faces.
Liberty’s Cyber Risk Engineering Practice adds hands-on support, scaled to the size and complexity of each client. This includes technical analysis, threat intelligence, security assessments and adaptive training, along with outreach and communication support.
What the Cyber Insurance Policy Covers
Liberty Cyber Resolution™ offers first- and third-party cyber insurance cover that can be tailored to each organisation, from common cybercrime through to business interruption. Key elements include:
- Incident management costs, including incident coach services, legal help, IT forensics, notification, credit monitoring, identity restoration and crisis PR
- Business interruption that covers restoring business operations, not only computer systems
- Supply chain interruption, with a broad definition of suppliers
- Data restoration and cyber extortion, including costs to obtain and transfer digital currency
- Bricking of laptops, desktops and servers, plus betterment for hardware and data improvements
- Security and privacy, regulatory, payment card and media liability
Extensions include reputational harm, first-party cyber property damage, pre-emptive threat management, personal harm cover for executives and their households, proof-of-loss preparation costs and criminal rewards.
A few details are worth noting. There is no retention for incident coach services when Liberty’s approved incident counsel is engaged, and a system failure trigger applies for incident response. Unauthorised data collection is explicitly covered, and generative AI falls within the policy’s definition of computer systems.
Cyber crime cover extends to electronic crime, cryptojacking and telecommunication fraud, such as funds transfer, deceptive transfer and computer fraud. Electronic manipulation crime, including invoice manipulation and misdirected shipment fraud, is available on request.
24/7 Support When an Incident Hits
Speed counts in a cyber incident, and fast response is now a key part of what buyers expect from cyber insurance. Liberty Cyber Resolution™ is supported by a dedicated cyber claims team and 24/7 incident response, with the team usually responding to reported incidents within an hour.
Policyholders can tap specialised crisis counsel, claims handlers with local legal and technical expertise, and pre-approved incident response providers. A single point of contact manages each claim, which simplifies coordination when pressure is high.
With AI-driven cyberattacks on the rise, Liberty is positioning cyber insurance as a way for Malaysian businesses to prepare, respond and recover, so they can keep pursuing digital growth with more confidence.
About Liberty General Insurance Berhad
Liberty General Insurance Berhad is a majority-owned subsidiary of Liberty Mutual Insurance Group, with more than 111 years of experience locally and globally. It offers general insurance from motor, home and personal accident to property, liability, travel and specialty lines.
The company runs the Liberty Insurance, Kurnia Insurance and AmAssurance brands. Headquartered in Kuala Lumpur, it has 36 branch offices, about 1,600 employees and a network of around 7,000 agents, brokers, dealers and partners. More details are available at libertyinsurance.com.my.
