Rooted in a steadfast commitment to enhancing the well-being of the community, their mission revolves around delivering high-quality, accessible healthcare services that cater to the diverse needs of the Malaysian population. During an exclusive interview with Kumpulan Medic Iman Sdn. Bhd. (KMI Healthcare) on December 13, there are several brilliant points highlighted by them that, we think, are worth sharing.
The Centre Of Excellence
KMI Healthcare is a prominent entity in the healthcare landscape of Malaysia. They stand at the forefront of providing innovative and compassionate medical solutions. Each five of their centres has its specialty and equipment that is fitting to its particular disciplines. To know more about their story, visit KMI Healthcare’s Unwavering Pursuit Of Patient-Centric Hospitality.
Mesra-Ibadah Healthcare Centre
Image via KMI Healthcare
KMI Healthcare takes pride in its ‘Mesra Ibadah’ practices. It reflects a deep understanding and respect for the religious and spiritual dimensions of patient care. Rooted in the values of compassion and cultural sensitivity, the Mesra Ibadah initiative at KMI ensures that healthcare services integrate with Islamic principles.
Religious officers who are trained and experienced in providing spiritual and emotional support are available to assist with prayer and worship. A dedicated team of counsellors are also available to provide emotional support to patients and their families during their hospitalisation.
Facilities and amenities are provided at all KMI hospitals include:
- surau
- qibla signage
- tayammum
- prayer kit
In order to create a welcoming and inclusive environment, designated quiet rooms are allotted specifically for prayer and meditation for other religions.
By intertwining healthcare excellence with religious considerations, KMI Healthcare exemplifies a kind approach to patient well-being that goes beyond medical treatment alone.
This initiative has resulted in them being awarded with two prestigious awards at Healthcare Asia Award 2023. One of them is the Service Delivery Innovation Initiative of the Year for ‘Hospital Mesra Ibadah’. They are currently progressing towards acquiring the title, Syariah-Compliant Hospital.
Their Future Plans
Image via Call Centre Helper
In the interview, they mentioned several future plans that stem from the desire to increase engagement with the public. This is yet another initiative they make to bond with the people.
Firstly, they mentioned that a few expansions will be done to their upcoming centres. There will be a few expansions that include the development of the new wing in KMI Kuantan, that will be housing 80 additional beds to its current 155 bed capacity. This is to ensure there are sufficient bed capacities for their patients. On the other hand, this initiative also shows that KMI is attentive to the public demands, who acknowledge the quality of the healthcare services that KMI takes pride in.
Meanwhile, TDM Berhad, the parent company of KMI Healthcare is acquiring full stake in Hospital Bersalin Razif Sdn. Bhd which will later become their latest KMI healthcare centre.
Other than that, KMI Healthcare is also planning to organise a sports event in Kuantan, one of their biggest centres. This event is synonymous with their belief that everyone is important and should be treated equally. You may keep in touch with them if you are interested in knowing more about this upcoming event of theirs.
With Great Power Comes Great Responsibility
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KMI Healthcare has been operating since 1996. Despite their success, they sure do face some challenges along the way before they get to be here.
They mentioned about the shortage of manpower that stems from an inadequate supply of medical talent in Malaysia. Furthermore, they also mentioned about medical talents in Malaysia who opt for opportunities outside of Malaysia, which adds more stress onto this topic.
However, KMI has prepared themselves in tackling this universal issue. One of them is that they plan to conduct a series of career talks in educational institutions in Malaysia. This may help increase students’ awareness regarding this issue and maybe open their eyes to the importance of pursuing medicine for a more promising future in the medical sector.
With a vision to be a leading healthcare provider, Kumpulan Medic Iman Sdn. Bhd. aspires to pioneer advancements in medical care and contribute significantly to the nation’s health and wellness. Through a holistic approach and a dedication to excellence, KMI Healthcare is poised to redefine healthcare standards in Malaysia.
